England Football Learning - Terms & Conditions and Course Policies

 

Please read these terms and conditions carefully as they set out the contractual basis on which we agree to enrol you in a Course (as defined below) advertised on any of the FA’s learning systems, including but not limited to:

• FA Learning Online: https://learn.englandfootball.com

• My Learning: https://mylearning.englandfootball.com

In addition to any expressions defined in the body of the terms and conditions below, the following expressions shall be given the following meaning: 

• “FA Learning Systems” refers collectively to all digital learning platforms operated or endorsed by The FA, including FA Learning Online and My Learning;

• “Booking Fee” means the price that you paid for the Course; 

• "Course" shall mean an Online Course and/or a Residential Course or Non-residential Course (as determined by the relevant context); 

• “Enrolled” shall have the meaning set out in Section 8, and “Enrolment” shall be interpreted accordingly; 

• “Non-residential Course” shall mean a course available through FA Learning Systems at which the participant attends a venue to participate in a training course, with no provision for accommodation or refreshments; 

• "Online Course" shall mean an online based course conducted through FA Learning Systems which may be a self-directed or led through a virtual classroom format; 

• "Residential Course" shall mean a course available through FA Learning Systems at which the participant attends a set venue to participate in a training course, with full-board and accommodation provided; and 

• “Site” has the meaning set out in Section 5.3.

 

5. Course specifics.  All Courses will be conducted in the English language only. 

5.1 Residential Courses: The location and date of the Residential Course will be indicated in the Course details. Standard accommodation will be provided for Residential Courses which last for two days or more. Candidates will be accommodated in twin or single rooms depending on availability at the relevant venue. You will be notified of any meals and drinks to be provided as part of a Course in the specific Course material or upon arrival at the venue. Candidates must arrange their own transport to the Course venue. Candidates are expected to bring appropriate kit to participate in the Course. All costs in relation to attending any Residential Course which are not expressly set out as being included in the Course in these terms and conditions are your responsibility. 

5.2 Non-residential Courses: The location and date of the Non-residential Course will be indicated in the Course details. There will be no provision for accommodation on a Non-residential Course, and refreshments are not provided unless otherwise expressly specified. Candidates must arrange their own transport to the Course venue. Candidates are expected to bring appropriate kit to participate in the Course. All costs in relation to attending any Non-residential Course which are not expressly set out as being included in the Course in these terms and conditions are your responsibility. 

5.3 Online Courses: Online Course materials (which may include a link to a virtual classroom) will be provided via The FA’s website, along with third party systems wherever we deem it suitable to do so. All Online Courses must be completed within twelve months of Enrolment. Access to the courses will be removed after twelve months irrespective of the completion status. The Online Course must be completed within this allotted time, and no extensions of time will be permitted other than in exceptional circumstances at our sole discretion. 

Where your Online Course is provided online by remote access or where you have access to bulletin boards as part of your Online Course, you agree that you are responsible for everything that you transmit to FA Learning Systems or any other part of http://www.thefa.com/ or any other site (together the “Sites”) and you hereby agree not to: 

• use any such Site for any commercial purpose: the Sites may only be used for your own personal use; 

• (ii) post content or participate in any form of discussion which is unlawful, harassing, libellous, defamatory, abusive, threatening, harmful, vulgar, obscene, profane, sexually oriented, racially offensive or which otherwise includes objectionable material; 

• (iii) post content which you do not have the right to use or transmit to any Site any material containing software viruses or files designed to damage or disrupt the good working order of any computer or telecommunications equipment; or 

• (iv) impersonate any other person or entity whilst using any Site. We (and our group companies and service providers) will be entitled at our sole discretion to remove anything which is transmitted to, from or via any Site or posted on any Site which, in our opinion, is objectionable or does not comply with these terms and conditions in any way. We will not be liable for doing this. 

We may immediately bar your access to any Site and your participation on a Course without further notice if you breach the provisions of this Section 5.3 at any time. 

5.4 Behaviour standards: You agree to be professional and respectful at all times during your participation in any Course, including in-person sessions, virtual environments, and any related communications and not undertake any form of: 

• harassment; 

• discrimination; 

• abusive, threatening, or offensive language or behaviour; 

• academic dishonesty (including cheating or plagiarism); or 

• any other behaviour that disrupts the learning environment or undermines the safety, dignity, or integrity of others. 

We reserve the right to take appropriate action, which may include a verbal or written warning, removal from a session, or cancellation of your Enrolment from a Course (as per paragraph 10.3) without refund, where we consider that your behaviour breaches these standards. 

6. Pricing. All prices for any Courses are stated in pounds sterling and are valid until altered by us. Prices are inclusive of VAT. 

7. Booking Procedure.

Once we receive your request for enrolment on a Course, we will check availability for your chosen Course. Your enrolment is an offer capable of acceptance by us. Please refer to the Course Policy for further details regarding specific requirements for your selected Course, whether delivered online or face-to-face. This may include information about registration periods, how to request reasonable adjustments, or how to submit a special consideration request. 

7.1 Residential/Non-residential Courses: The maximum Residential/Non-residential Course size will depend on the Course you have applied for. There are two possible booking methods for Residential Courses and Non-residential Courses. Please check the Course description for confirmation of which booking method applies to your Course. The two methods are as follows: 

• Reservation – applicants may book their place on a Course by making full payment online. Once payment has been received, you will have a place on the Course provisionally held for you. We will then check that you hold all the necessary pre-requisites for the Course, as set out in the Course description. Where you do not hold the necessary pre-requisites, we will contact you to notify you of this and to request that the pre-requisites are met. If you fail to prove to our satisfaction that you hold the necessary pre-requisites within seven days of such notice from us, you're booking and place on the Course will be cancelled and you will be issued with a full refund. Please note that refunds may take up to four weeks to process. Please note that for Residential Courses, the online reservation method of booking will only be valid to the date falling five weeks before the Course start date or when the course is full. After such time, online bookings may be suspended. 

• Application – provided there are places available on the Course, you may submit an online application. Upon receipt of an application by us, all applications will be vetted against the criteria outlined in the Course description. We will then contact you to notify you on the status of your application. We will endeavour to do so on the date provided on the course page where possible, although you hereby acknowledge that it may take longer. Successful applicants will receive an email with details of how to make payment for the Course. Places are not guaranteed until full payment has been made by the applicant, by the payment deadline, following receipt of an email from us confirming that their application has been successful. If full payment has not been received by the applicable payment deadline, your place may be offered to the online waiting list. 

7.2 Online Courses: applicants must book their place on a Course online. Where a charge is levied for any Online Course, payment must be made online before you will be able to start the Course. You will receive an e-mail confirming your Enrolment onto the Online Course once payment is received and processed by us. 

7.3 Right to refuse: We reserve the right to refuse Enrolment: 

(1) to any person if we reasonably consider that such refusal of Enrolment is necessary to protect other Course participants, The FA, any members of The FA’s staff, any other person involved in, connected to or participating in a Course or the reputation of football more generally; or 

(2) if you have breached the behaviour standards at paragraph 5.4 in our environment or another environment. 

8. Payment and Enrolment 

Residential/Non-residential Courses: You may pay for your Residential/Non-residential Course online by using any of the following debit or credit cards: Visa, MasterCard, or Switch. 

Online Courses: You may pay for an Online Course online by using any of the cards accepted by our online payment gateway. You cannot enrol on or pay for an online course via any other payment method. Once you have received an e-mail from us confirming your enrolment onto the Online Course, you will be “Enrolled” on the Course. 

8.1 Discount Codes: are issued to individuals for use against specific courses. Each code is unique and non-transferable. The discount code must only be used by the individual to whom it was allocated and solely for the course it was intended for. Sharing, distributing, or using the code for any other course or by any other person is strictly prohibited. Any misuse of discount codes may result in the cancellation of the discount, removal from the course, and/or further action as deemed appropriate. 

9. Cancellation by the candidate. 

9.1 Residential/Non-residential Courses: You hereby agree that following your Enrolment on the Course, we may start to provide services to you in connection with the Course (for example by arranging accommodation for Residential Courses or allowing access to online material). Subject to the remainder of this Section 9, you shall be entitled to cancel your Enrolment on the Course for 14 (fourteen) days starting on the day that you are enrolled on the Course, provided that you shall cease to be entitled to cancel your enrolment pursuant to this paragraph if we have started to provide services to you in connection with the Course (as set out above and including the booking of accommodation for Residential Courses). Such 14-day period, or shorter period if we start to provide services to you in connection with the Course, shall be the “Initial Cancellation Period”. If you provide us with written notification of your cancellation within the Initial Cancellation Period, you shall be entitled to a full refund of the Booking Fee. Following expiry of the Initial Cancellation Period, you shall only be able to cancel your Enrolment subject always to the following cancellation charges:

 

(i) if you cancel your Enrolment more than 8 (eight) weeks prior to the scheduled start date of the Course, we will refund your Booking Fee less an administration fee of £10.00;

(ii) if you cancel your Enrolment between 8 (eight) weeks and 5 (five) weeks prior to the scheduled start date of the Course, we will refund your Booking Fee less the sum of £10.00, plus an additional 25% of the Booking Fee.

(iii) if you cancel your Enrolment less than 5 (five) weeks prior to the scheduled start date of the Course, you will not be entitled to any refund, although we may, in our sole discretion, agree to refund part of the Booking Fee in exceptional circumstances. Please note that you will not be able to directly transfer on to an alternative course. 

9.2 Online Courses: Where Enrolment onto an Online Course provides immediate access, your Enrolment cannot be cancelled or refunded except at our discretion. Where Enrolment onto an Online Course does not provide immediate access to the Course, the ability to cancel / transfer is as set out in section 9.1 ‘Residential/Non-Residential Courses’ above. You shall be entitled to a refund in full should technical issues that are within our control (examples include: course availability, server downtime, website availability) cause you to be unable to access or complete an Online Course. Where the technical issue is outside of our control (examples include: national communications infrastructure issues, your PC and the software on it, firewalls, pop-up blockers) we will not be liable nor responsible for resolving it, nor for refunding you as a result of your inability to access the course. Where it is clear from our records that you have completed a course and gained a qualification, no refund will be offered irrespective of future circumstances or issues related to accessing the course within the allowed timescales. 

9.3 General: If you wish to cancel your Enrolment on any Course in accordance with the provisions of Sections 9.1 or 9.2 above, please notify us in writing, by submitting a ticket to our Education Services team here within 31 days of enrolment, that you wish to cancel your Enrolment on the Course. If you are not entitled to a refund upon such cancellation in accordance with the above provisions, but would like us to consider (in our sole discretion) refunding any part of the Booking Fee as a result of exceptional circumstances, please provide a written explanation and supporting documentation at the time of notifying us of your cancellation within 31 days. Please note that any refund that you are entitled to upon any cancellation of any Course may take up to four weeks to process. 

9.4 Candidate missed days: If you are unable to fully attend each day of a multi-day Course, you may be required to attend additional day(s) on another Course to ensure you fully cover all Course material, subject to the discretion of the applicable Course director. If you are required to attend additional day(s) on an alternative Course you will be responsible for any additional costs and/or expenses associated with attending the alternative Course. There are mandatory elements of certain Courses and if you fail to complete these you will not be able to complete the Course. 

10. Cancellation or rearrangement by us. 

10.1 Residential/Non-residential Courses: We reserve the right to cancel or rearrange a Residential/Non-residential Course at any time if the minimum number of candidates fail to book onto the Course, if a third party service provider cancels elements of the Course, or for any other reason which is outside of our control. If a Course is rearranged, we will endeavour to keep the Course structure as originally advertised however, where this is not possible, we will keep you informed of any necessary changes to the Course. If you are no longer able to attend the rearranged Course, we will issue you with a full refund of the Booking Fee only (no other costs will be refunded). If a Course is cancelled, we will provide you with as much notice as possible and issue you with a full refund of the Booking Fee only (no other personal costs will be refunded). 

10.2: Online Courses: We reserve the right to cancel or suspend an Online Course at any time. In this event, we will provide you with as much notice as possible and issue you with a full refund of any applicable Booking Fee. 

10.3 General: We reserve the right to cancel your Enrolment on a Course if we reasonably consider that:

(1) such cancellation is necessary to protect other Course participants, The FA, any members of The FA’s staff, any other person involved in, connected to or participating in a Course or the reputation of football more generally; or 

(2) you have breached the behaviour standards at paragraph 5.4 in our environment or another environment. 

10.4 Please note that any refund that you are entitled to upon any cancellation of any Course may take up to four weeks to process. 

11. Accessibility 

We are committed to ensuring that the Course is inclusive and accessible to all learners, including those with disabilities or specific learning needs.

11.1 Reasonable adjustment 

If you require reasonable adjustments to be made for your attendance on the Course you should complete our Reasonable Adjustment Form (which is available here) at least 35 days before the Course start date. If you are unable to complete the Form, please contact us to make alternative arrangements. For your information, some examples of accessibility measures may include assistive technologies, alternative formats for course materials, flexible assessments, and additional support services. Participants who require reasonable adjustments are encouraged to notify us as early as possible so that appropriate arrangements can be made. All requests for reasonable adjustments will be handled in accordance with applicable laws and institutional policies. 

11.2 Special consideration request 

Course Completion Terms: Each course must be completed within the specified timeframe, and no extensions will be granted unless under exceptional circumstances at our discretion. Special Consideration: Special consideration allows for adjustments due to temporary situations such as illness, injury, or bereavement that prevent completion of a course in the usual manner.
 
Applying for Special Consideration: If you believe your circumstances warrant special consideration, please submit a Special Circumstances Form here at the earliest opportunity after realising the need. 

12. Sub-licensing and Assignment. You agree that we may sub-contract the provision of any Course and any elements connected with it to third parties. We may also assign or transfer any of our rights or obligations under or in relation to these terms and conditions and the provision of any Course to any of our group companies. 

13. Intellectual Property Rights: We or our licensees retain all intellectual property rights, including all copyright, in any Course materials made available through FA Learning Systems. You may not copy, download, link or otherwise use the Course materials (including any graphical image) for any purposes other than as necessary for your own personal learning purposes, you may not provide a copy to any third party, and you shall not be granted or acquire any rights in such materials.

You must not remove or obscure any logos, names or other proprietary or intellectual property marks showing ownership by us or any third party. In relation to any information, materials or other content that you upload, submit to us or post via any Site, you grant us and our group companies a world-wide, non-exclusive, royalty-free, perpetual, irrevocable and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, such information, ideas, know-how, concepts, techniques and materials (in whole or part) for any purpose, including without limitation, copying, transmission, distribution, publication or incorporating such content in other works in any form, media or technology now known or developed unless restricted by applicable law. You represent and warrant that you own or otherwise control all of the intellectual property rights and information, materials or other content that you upload, submit to us or post via any Site. 

14. Liability. Nothing in these terms and conditions shall operate to limit or exclude our liability for death or personal injury caused by our negligence, for fraud or for any other liability which cannot be excluded by law. 

We do not accept and shall have no liability for any loss or damage to your personal possessions whilst you are attending any Course. As such, you may wish to take out insurance for any valuable possessions that you bring with you to any Course. In addition, we shall have no liability for any injury or damage to your or any other person's computer or IT systems relating to or resulting from applying for or participation in any Course. 

We do not accept and shall have no liability for any indirect or consequential loss of any kind in contract, tort or otherwise arising from your attendance at, booking of or attempt to book any Course. Our liability pursuant to these terms and conditions or in connection with any Course which is not otherwise expressly excluded or limited in these terms and conditions shall be limited to the Booking Fee for the relevant Course. 

15. Contact Details. If you have any complaints or wish to contact us generally regarding any Course, please write to us at FA Learning, St George’s Park, Newborough Road, Needwood, Burton-Upon-Trent DE13 9PD or alternatively raise a complaint to our complaints department through our support portal here. 

16. General. We reserve the right to amend or modify these terms and conditions at any time. These terms and conditions constitute the entire and only agreement between the parties in relation to any Course and can be accessed on our website. You acknowledge that you are not relying on any statements, warranties or representations given or made by us in relation to any Course save those expressly set out herein. No variation of these terms and conditions shall be effective unless in writing and signed by or on behalf of us. 

If any part of these terms and conditions which is not of a fundamental nature, is held to be illegal, invalid or unenforceable, such part, term or provision shall be deemed deleted from these terms and conditions and the remainder shall not be affected. 

Where the Course involves attendance at a venue, you agree to comply with all conditions of entry applicable at the venue. Where a Course that you are attending utilises The FA’s Social Community you agree to abide by The FA’s Social Community Rules which can be found here.

17. Applicable law. These terms and conditions are governed by and will be construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English Courts.