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Two youth players during a game of football

Welfare Officers Course

This interactive, online session covers the role of a Welfare Officer and wider safeguarding frameworks.

Course Overview

Introduction to Coaching Football

Course type:




2 hours

Minimum age:





About the course

This course is designed to explore the role of a grassroots football Welfare Officer. This course has replaced the Welfare Officers Workshop.

This two-hour course is mandatory for anyone taking on the role of Welfare Officer for their grassroots club or league. Building on the Safeguarding Children Course, it focuses on the specifics of the role, what is required, and the key tools needed to carry out the role. It also explains where to go for professional support and guidance, and how to access more information if needed.

Delivered via a virtual classroom, learners should expect an interactive session and will be encouraged to participate through a chat function as well as via microphone, where relevant.

Reasonable adjustments

To request a reasonable adjustment on this course, please follow this link.

Download a copy of our
Reasonable Adjustments Policy.

Course prerequisites

You are required to have completed our Safeguarding Children Course before applying for this course. Your Safeguarding Children qualification must be in-date to complete the Welfare Officers Course.

It's also mandatory for anyone taking on the role of Welfare Officer to have an accepted FA Criminal Record Check – so learners are advised to have, as a minimum, submitted their DBS application prior to attending this training.

What does this course cover?

  • Safeguarding frameworks
  • Taking action
  • Recruitment, education, monitoring and compliance
  • Children’s voices

Technical Requirements

You can access the virtual classroom through your mobile phone, tablet, PC or laptop. We would recommend using the largest device you have available for the best learning experience. The virtual classroom is powered by Microsoft Teams. You will need to download the app to use on a mobile or tablet and would advise this for use on a PC or laptop for the best user experience. You can find out more about Microsoft Teams here.

You will need the following equipment:

  • Device with internet access
  • Device with a microphone
  • Headset or a device with speakers


This course will enable you to:

  • Identify what needs to be in place for clubs/leagues to safeguard and protect children effectively
  • Describe your roles and responsibilities and those of other designated persons in grassroots football
  • Act on reported concerns about poor practice and abuse within or outside football
  • Begin an action plan for your club/league

Course Availability


Thursday 09 Nov 2023

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Hurry, last few remaining spaces


Wednesday 15 Nov 2023

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Friday 24 Nov 2023

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Frequently Asked Questions

You will receive an email shortly after booking the Welfare Officers Course. This email will serve as booking confirmation and will also include instructions on how to join the course at your chosen date and time. Please do keep an eye out in your inbox for this email. You'll also get an email reminder the day before.

The most common issue is that a FAN or password has been entered incorrectly. Please check you have the correct FAN and password combination and try again.

If you still cannot log in please email your query, contact number and a screenshot, where possible, of the issues you are experiencing to our Education Services team.

For more support on this course, please visit the Help Centre.